We are open again with a skeleton staff

We are open again with a skeleton staff

#52 of 55

16/04/20

Covid-19 update
We hope that you and your family, wherever they are, are safe and well. Our main priority during these unprecedented times is to stay at home, stop the spread of the virus, support our health system, and protect the most vulnerable in society.

The health, safety and wellbeing of all our staff is our top priority and to protect everyone at Fiennes Restoration all our staff were put on furlough leave from March 27th 2020.

However, after much consultation and extensive and in-depth risk assessments we have decided to re-open with a skeleton staff. This follows further advice from the UK government regarding people who are not able to work from home, such as those in the manufacturing industry. This means our mail order service, Manufacturing and Restoration Departments are operating again, but on a much-reduced scale.

We have put comprehensive safeguards in place to protect our staff at all times including the following:

  • We are operating with only a limited number of staff in each department. This measure ensures that we are able to maintain social distancing at all times.
  • Each member of staff on site has been issued with their own set of anti-viral products to prevent any potential cross-contamination and ensure the highest levels of hygiene.
  • We are accepting no visitors into our buildings at present.
  • We are monitoring the effectiveness of these measures on a daily basis and where necessary adjusting them to ensure the highest levels of safety for all staff.

We are also regularly reviewing government guidance and will adapt our plan to ensure we are following the latest advice and guidelines.

We are here for you
We would like to support all our customers during this extremely challenging time. We are aware that you may be stuck at home and keen to work on your car while you are not able to go out. If you wish to order any parts or have a general enquiry please contact us at enquiries@fiennes.co.uk and we will do our very best to assist you.

How to contact us
Please send any enquiries to us by email. If you do not know the part numbers of the items you require please include your chassis number, descriptions of the parts and photographs.

You may also like to read our FAQs section about ordering parts.

We are operating with a limited number of staff so it may take us a little while to reply to everyone, but please be patient and we will respond as soon as we can.

We are not able to accept any visitors to the site at present.

Delivering to you
Courier services are currently operating as normal and we would encourage orders to be sent using this method. Postal services are limited at the moment.

Thank you
We would like to thank our incredible team here at Fiennes Restoration for their continued support during such a difficult time and thank all our customers and suppliers for their support and good wishes.

Please look after yourself and stay safe.

Best wishes from all the team at Fiennes Restoration.