Covid-19 returns policy

Covid-19 returns policy

From Friday 27th March 2020 we will be temporarily closed due to Covid-19. If you wish to return a part to us during this period please follow the instructions below.

RETURNS
We hope you are delighted with the products you have purchased from us. If for any reason you want to return something you can do so subject to the following conditions:

  1. The item(s) is in stock condition i.e. as it was when it was delivered to you.
  2. You inform us of your desire to cancel within 14 calendar days of delivery of the product(s). Please send an email to us at enquiries@fiennes.co.uk and we will reply when our office re-opens.
  3. Our normal policy is that goods are returned within 14 calendar days of cancellation, however, due to Covid-19 we are closed for an indefinite period and will not be here to accept returns. Instead when our office re-opens we will contact you to arrange a time for you to return the part.
  4. You are responsible for any return delivery charges, including import duties and taxes and these charges will be deducted from any refund. You are responsible for the goods until they are returned safely to us, therefore you may wish to send them by an insured delivery method.
  5. We can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods were as expected.

If you have any questions about returning parts please send an email to enquiries@fiennes.co.uk and we will reply when our office re-opens.

In the meantime stay safe and well.