Import and Export

To all Customers living outside the EEC : Please read these Notes to help us in offering you as efficient a service as possible.

Goods supplied to clients living outside the EEC (European Economic Community)

1 Payment
All goods will be the subject of a Sales Invoice. Please note that all invoiced values are given in Pounds Sterling (UK£). We are happy to receive payment by credit card, but we reserve the right to make a charge of 2 1/2% to cover the charges made by the Credit Card company.
Because of the increasing levels of security being imposed by Credit Card companies, particularly those in the USA, we are finding that obtaining payment by this route can be difficult, particularly for larger sums. Before authorising us to use your credit card please notify your Bank or Credit Card Company to expect an application from us for payment of your account. This can avoid unnecessary and frustrating delays.
We prefer not to receive payment in cash, and cheques in currencies other than Sterling will incur additional charges which will be deducted from the amount we have been paid.
Payment by means of an electronic transfer of funds bank-to-bank is often the most efficient. Our bank account details are available for this purpose on request.

2 International carriers
If you wish goods to be delivered to you by an international carrier such as UPS, please note that they will not deliver to a Post Office Box number. In addition they will request a telephone number by which you can be contacted, in case there is a query either about Customs clearance or delivery. We reserve the right to make a charge to cover packing and inspection procedures which are applied by a carrier in some circumstances.

Due to the high value of some of the orders we despatch we insure consignments using insurance offered by the carrier as a matter of course. If you do not wish us to insure your parcel you must advise us in writing.

3 Multiple packaging to avoid Customs charges.
Some countries to which we send parts allow packages through their Customs without imposing Customs or import duty provided that the value of the goods within the parcel does not exceed a threshold value. It is a good policy to establish whether your Customs apply such a system, and if so it can be worth despatching parts to you in several smaller parcels each of which is below the Customs threshold, rather than a single more expensive consignment which might attract duty. Please let us know.

4 Description of contents.
Generally we describe the contents of the parcels we send overseas as ‘Antique Auto Parts’ or similar, in the expectation that the Customs may look more favourably on such items than if the contents had a more obviously commercial purpose. If you have a preferred description for parts we are sending to you please let us know

Goods sent or returned to us by clients outside the EEC

All goods except gifts (see below) sent to the UK from outside the EEC will give rise to charges on entry in to the UK, as follows :

Import handling charge
All goods which are processed through the Customs are subject to a handling charge levied by the importing agency. This charge may go by other descriptions, but it covers the costs of the documentation and procedures that are required to be completed during the importation process.

Customs Duty
All goods which are processed through the Customs are likely to give rise to a Customs charge or import duty and VAT. This can be kept to a minimum if in the following situations the recommended guidelines are followed:

A Returned goods
This relates to goods which we have despatched to an address outside the EEC, and which are subsequently returned to us for whatever reason. When the goods were originally despatched they will have been the subject of a sales invoice which should refer specifically to the items in question. We can substantiate from our records that the goods were indeed supplied to you as part of a sale should a Customs Officer seek justification for the return.
**It is most important that the packaging containing the returned goods has with it documentation that clearly states that the items within the package were originally sent to you from the UK, and they are being returned to Fiennes Restoration for a specific reason which should be stated.
The accompanying documentation should avoid any indication that might suggest to an examining Customs Officer that it is some form of invoice or bill; avoid using such terms as ‘invoiced value’ or using an invoice format. These have both given us problems in the past.**
Before despatching the goods please consult us for further advice on the correct procedures.

All returned items must be accompanied by the original invoice(s) on which they were supplied. Returned Items may be subject to incoming duties and taxes, all of which will be borne by the customer, and are strictly non-refundable.

B Goods which are sent to us for overhaul, and which will subsequently be returned to you.
Please state clearly on the incoming documentation accompanying the shipment that the goods are being sent to us for the purposes of repair and overhaul, and are therefore only a temporary importation. VAT, duties and custom clearance fees will be charged on the shipment and we will send you an invoice covering these charges. Once the charges have been paid customs will release the shipment and it will be delivered to us. In some cases we may be able to apply, on your behalf, for the VAT and duties to be refunded once the repaired goods have been re-exported (custom clearance fees are not refundable.)

C Supply and return of goods on an exchange basis.
If we are supplying you with overhauled or reconditioned part(s) on an exchange basis, you are required to send us your original part(s) before the overhauled or reconditioned part(s) is sent to you. On entry into the UK original parts are likely to be subject to import duty, VAT and customs clearance fees based on the declared value of the original parts. These fees will be charged to the customer.

(The only goods which can be passed through UK Customs without incurring Customs duty are those which can be classed either as a gift, a free sample, or as having no commercial value (NCV). The description that is applied must be reasonable; for example, a new cylinder head is unlikely to be accepted as a free sample!)

Payment of charges

Please note that all charges made by UK Customs and the importing Agent (UPS, Fed Ex, Post Office etc) as a result of parts being sent to us as described above will be the responsibility of the sender, and will be charged accordingly.